+49 (0) 2324 6867 0


+49 (0) 2324 6867 129


Privacy Policy


1) Introduction and Contact Details of the Data Controller

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we will inform you about how we handle your personal data when you use our website. Personal data refers to any information that can be used to personally identify you.

1.2 The data controller for the processing of data on this website within the meaning of the General Data Protection Regulation (GDPR) is F.E.S. GmbH, Beuler Höhe 37, 45525 Hattingen, Germany, Tel .: +49 23 24 – 68 67 – 0, Fax: +49 23 24 – 68 67 – 129, Email: The data controller is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the data controller), this website uses an SSL or TLS encryption. You can recognize an encrypted connection by the string “https://” and the lock symbol in your browser bar.

2) Data Collection When Visiting Our Website

When you visit our website for informational purposes only, i.e., if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called “server log files”). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:

– The website visited
– Date and time of access
– Amount of data sent in bytes
– Source/reference from which you accessed the page
– Browser used
– Operating system used
– IP address used (if applicable: in anonymized form)

Processing is carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files subsequently if there are concrete indications of unlawful use.

3) Cookies

To make your visit to our website attractive and to enable the use of certain functions, we use cookies, which are small text files that are stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us or our partner companies to recognize your browser on your next visit (persistent cookies). If cookies are set, they collect and process specific user information such as browser and location data as well as IP address values to an individual extent. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie.

If personal data is also processed by individual cookies implemented by us, the processing is carried out in accordance with Art. 6(1)(b) GDPR either for the execution of the contract or in accordance with Art. 6(1)(f) GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the page visit.

You can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them or to exclude the acceptance of cookies in certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You will find these for each browser at the following links:

– Internet Explorer:

4) Contact

When contacting us (e.g., via contact form or email), personal data is processed solely for the purpose of processing and responding to your inquiry, and only to the extent necessary for this purpose. The legal basis for the processing of this data is our legitimate interest in responding to your inquiry in accordance with Art. 6(1)(f) GDPR. If your contact is aimed at concluding a contract, an additional legal basis for the processing is Art. 6(1)(b) GDPR. Your data will be deleted when it can be inferred from the circumstances that the relevant matter has been conclusively clarified and provided that there are no legal retention obligations.

5) Use of Customer Data for Direct Advertising

5.1 – Advertising by Postal Mail

Based on our legitimate interest in personalized direct advertising, we reserve the right to store your first and last name, postal address, and – if we have received this additional information from you within the scope of the contractual relationship – your title, academic degree, year of birth, and professional, industry, or business designation in accordance with Art. 6(1)(f) GDPR and to use them for sending interesting offers and information about our products by postal mail. You can object to the storage and use of your data for this purpose at any time by sending a corresponding message to the data controller.

5.2 – Email Notification of Product Availability

For temporarily unavailable items, you can sign up to receive email notifications of product availability. In this case, we will send you a one-time email notification about the availability of the selected item. The mandatory information for sending this notification is solely your email address. Providing additional data is voluntary and may be used to address you personally. For sending emails, we use the double opt-in procedure, which ensures that you receive a notification only if you have expressly confirmed your consent by clicking on a verification link sent to the email address provided.

By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6(1)(a) GDPR. In this process, we store your IP address as entered by the Internet service provider (ISP), as well as the date and time of registration, in order to be able to trace any possible misuse of your email address at a later time. The data collected during the registration for our email notification service for product availability will be used strictly for the intended purpose. You can unsubscribe from availability notifications at any time by sending a corresponding message to the data controller mentioned above. After unsubscribing, your email address will be immediately deleted from our distribution list, unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes that are legally permitted and about which we inform you in this statement.

6) Data Processing for Order Processing

6.1 – Transmission of Image Files for Order Processing via Upload Function

On our website, we offer customers the opportunity to personalize products by submitting image files through an upload function. The submitted image will be used as a template for personalizing the selected product. Through the upload form on the website, the customer can directly transmit one or more image files from the storage of the device used via automated, encrypted data transmission. We collect, store, and use the submitted files exclusively for the production of the personalized product in accordance with the respective service description on our website. If the submitted image files are passed on to specialized service providers for the production and processing of the order, you will be explicitly informed about this in the following paragraphs. There will be no further disclosure. If the submitted files or digital images contain personal data (especially images of identifiable individuals), all the aforementioned processing operations will be carried out exclusively for the purpose of processing your online order in accordance with Art.

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